Direct Communication

Let's talk chess.

Have a question, feedback, feature idea, or bug report? I read and reply to every message personally.

DIRECT EMAIL
PRIMARY INBOX
support@castledking.com

24-48 Hour Turnaround

I balance developing software and analyzing games, but I promise to get back to you promptly.

No Support Bots

You are talking directly to the person who writes the code and designs the training features.

Feature Suggestions Welcome

Want a specific opening variation or drill added? Send it over!

Send a Direct Message

Fill in your details below and I'll receive it immediately.

QUESTIONS & ANSWERS

Frequently Asked Questions

Who handles customer support?

I respond to all emails personally. No outsourced call centers, third-party ticket queues, or AI bots.

Can I suggest new opening variations or courses?

Yes! Most of our move drills and course additions are inspired directly by recommendations from active players.

What is your privacy stance on messages?

Your email address and message contents are kept 100% confidential and used exclusively to answer your inquiry.

How fast can I expect a response?

Usually within 24 to 48 hours depending on time zone differences.