Refund & Cancellation Policy

Last updated: August 2026

1. Overview

This policy explains how you can cancel your CastledKing subscription and request refunds. CastledKing offers multiple subscription tiers with different billing cycles managed through third-party payment providers.

2. Subscription Cancellation

How to Cancel

You can cancel your subscription at any time through:

  • Your CastledKing account settings
  • The payment provider's platform (Razorpay or Stripe)
  • Contacting our support team at support@castledking.com

When Cancellation Takes Effect

Cancellation timing depends on your payment provider:

  • Razorpay (web): Cancellation takes effect at the end of your current billing period
  • Stripe: Cancellation takes effect at the end of your current billing period

Access After Cancellation

After cancellation, you retain access to paid features until the end of your current billing period. You will not be charged for subsequent periods. Your account will revert to the free tier features once the paid period ends.

3. Refund Requests

Refund Terms

We want you to be completely satisfied with CastledKing. If you have questions about refund eligibility or need assistance, please contact us at support@castledking.com.

  • 7-Day Satisfaction Window: Refund requests submitted within 7 days of purchase are eligible for full evaluation.
  • App Store Purchases: Refunds for iOS and Android in-app purchases are handled directly by Apple or Google per store rules.
  • Processing Time: Approved refunds are credited back to your original payment method within 5-10 business days.

How to Request a Refund

To request a refund:

  • Contact us at support@castledking.com with your account email and reason for refund
  • Include your subscription ID or payment receipt if available
  • We will review your request and respond within 24–48 business hours

4. Payment Provider-Specific Handling

Razorpay (Web Subscriptions)

For subscriptions purchased through Razorpay:

  • Cancellations are processed through Razorpay's platform
  • Refunds are subject to Razorpay's refund policies and processing times
  • Refunds may be credited back to your original payment method

Stripe (Direct Subscriptions)

For subscriptions processed through Stripe:

  • Cancellations are processed through Stripe's platform
  • Refunds are subject to Stripe's refund policies and processing times
  • Refunds may be credited back to your original payment method

5. Subscription Tiers and Billing

CastledKing offers the following subscription tiers:

  • Free: No charge, basic training features
  • Pro Monthly: Billed monthly, full access to pro features
  • Lifetime: One-time payment, permanent access to pro features

Pricing and features are subject to change. Changes to subscription terms will be communicated to you in advance.

6. Failed Payments

If a payment fails:

  • Your subscription may be temporarily suspended
  • We will attempt to retry the payment according to the payment provider's retry schedule
  • If payment continues to fail, your subscription may be cancelled
  • You will be notified of payment failures via email

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.

8. Contact Information

If you have questions about cancellations or refunds, please contact us at support@castledking.com.