Refund & Cancellation Policy

Last updated: August 2026

1. Overview

This policy explains how you can cancel your BoardIQ subscription and request refunds. BoardIQ offers multiple subscription tiers with different billing cycles managed through third-party payment providers.

2. Subscription Cancellation

How to Cancel

You can cancel your subscription at any time through:

  • Your BoardIQ account settings
  • The payment provider's platform (Razorpay, RevenueCat, or Stripe)
  • Contacting our support team at [SUPPORT EMAIL]

When Cancellation Takes Effect

Cancellation timing depends on your payment provider:

  • Razorpay (web): Cancellation takes effect at the end of your current billing period
  • RevenueCat (mobile): Cancellation takes effect according to the app store's policy (Apple App Store or Google Play Store)
  • Stripe: Cancellation takes effect at the end of your current billing period

Access After Cancellation

After cancellation, you retain access to paid features until the end of your current billing period. You will not be charged for subsequent periods. Your account will revert to the free tier features once the paid period ends.

3. Refund Requests

[REFUND POLICY DECISION REQUIRED]

The following refund policy details have not yet been finalized. Please contact [SUPPORT EMAIL] for current refund information.

  • Refund eligibility period (e.g., 7 days, 14 days, 30 days)
  • Conditions for refund approval
  • Partial refund policy for mid-cycle cancellations
  • Refund processing time

How to Request a Refund

To request a refund:

  • Contact us at [SUPPORT EMAIL] with your account details and reason for refund
  • Include your subscription ID and payment receipt if available
  • We will review your request and respond within [TIMEFRAME]

4. Payment Provider-Specific Handling

Razorpay (Web Subscriptions)

For subscriptions purchased through Razorpay:

  • Cancellations are processed through Razorpay's platform
  • Refunds are subject to Razorpay's refund policies and processing times
  • Refunds may be credited back to your original payment method

RevenueCat (Mobile Subscriptions)

For subscriptions purchased through mobile app stores:

  • Apple App Store: Refunds are handled through Apple's Report a Problem feature
  • Google Play Store: Refunds are handled through Google Play's refund request process
  • BoardIQ cannot directly process refunds for app store purchases
  • Refund eligibility and processing are determined by the respective app store's policies

Stripe (Direct Subscriptions)

For subscriptions processed through Stripe:

  • Cancellations are processed through Stripe's platform
  • Refunds are subject to Stripe's refund policies and processing times
  • Refunds may be credited back to your original payment method

5. Subscription Tiers and Billing

BoardIQ offers the following subscription tiers:

  • Free: No charge, limited features
  • Pro Monthly: Billed monthly, full access to pro features
  • Pro Annual: Billed annually, full access to pro features
  • Lifetime: One-time payment, permanent access to pro features

Pricing and features are subject to change. Changes to subscription terms will be communicated to you in advance.

6. Failed Payments

If a payment fails:

  • Your subscription may be temporarily suspended
  • We will attempt to retry the payment according to the payment provider's retry schedule
  • If payment continues to fail, your subscription may be cancelled
  • You will be notified of payment failures via email

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.

8. Contact Information

If you have questions about cancellations or refunds, please contact us at [SUPPORT EMAIL].